5 solutions for cultivating online community engagement
Enterprise search services
With the unprecedented volume of content available to companies today, it is increasingly important to ensure that search solutions deliver relevancy scoring in order to ensure the correct and most valuable content is surfaced, considering not only the profile of who is searching but also the search history of others like them.
As a Coveo partner, iTalent has extensive experience in delivering customized, scalable search solutions by leveraging the artificial intelligence and machine learning capabilities of the Coveo platform. The search engine learns from customer interactions and serves up relevant content, increasing user productivity. By delivering relevant content and experiences to employees and customers, we help our clients improve engagement and satisfaction through a more personalized experience.
AI-enabled search makes every touchpoint with users more relevant and personalized, makes e-commerce frictionless, scales service and support, produces more website conversions, and empowers employees. iTalent also innovates tailor-made connectors for the Coveo platform such as role-based search.
How we help
What we offer
- Enterprise search and personalization strategy
- Agile implementation
- Customization and customer development
- Managed services
- Project management
Technologies we use
- Elastic Search
Client success stories
Intelligent personalization and unified enterprise search improves CX while saving millions
Our success in numbers
- 50% case deflection rate
- $1.7 million per month cost savings
- Forrester Enterprise Architecture Awards finalist
- Gold winner: IT World Awards
Let’s get started today
“With over 25 years of combined experience in enterprise search applications, we have the experience and partnerships needed to deliver real business impact. We are focused on helping our clients get better at delighting customers and employees by giving them the relevant content and data they want, how and when they want it.”
iTalent’s team is one of the most qualified community engineering and community management groups in the world. We have the experience and partnerships needed to deliver real business impact.
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