5 solutions for cultivating online community engagement
Enterprise search services
The amount of information available to organizations is higher today than ever before. With this volume of content, it is increasingly important to ensure that search solutions deliver relevancy scoring in order to ensure the correct and most valuable content is surfaced, considering not only the profile of who is searching but also considering others like them and the content they found useful.
Only with the use of machine learning and AI solutions can relevant and personalized content be delivered effectively. This also gives the enterprise the ability to surface content that not only helps the customers and prospects solve their challenges, but also helps the enterprise drive awareness and top-line revenue by coupling it with the e-commerce experience.
Delivered in partnership with Coveo, our customized search solution uses artificial intelligence and machine learning to deliver personalized experiences at scale. The intelligent search engine learns what customers want, and serves up relevant content to lessen the search burden. By delivering relevant content and experiences to employees and customers, we help our clients improve engagement and satisfaction through a more personalized experience.
How we help
What we offer
- Enterprise search and personalization strategy
- Agile implementation
- Customization and customer development
- Managed services
- Project management
Technologies we use
- Elastic Search
Client success stories
Intelligent personalization and unified enterprise search improves CX while saving millions
Our success in numbers
- 50% case deflection rate
- $1.7 million per month cost savings
- Forrester Enterprise Architecture Awards finalist
- Gold winner: IT World Awards
Let’s get started today
“With over 25 years of combined experience in enterprise search applications, we have the experience and partnerships needed to deliver real business impact. We are focused on helping our clients get better at delighting customers and employees by giving them the relevant content and data they want, how and when they want it.”
iTalent’s team is one of the most qualified community engineering and community management groups in the world. We have the experience and partnerships needed to deliver real business impact.
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