Enterprise search

Enterprise search has become much more than just delivering federated search; it is about delivering personalized and relevant content powered by machine learning and artificial intelligence. iTalent can help you achieve your personalized enterprise search vision.

Enterprise search services

The amount of information available to organizations is higher today than ever before. With this volume of content, it is increasingly important to ensure that search solutions deliver relevancy scoring in order to ensure the correct and most valuable content is surfaced, considering not only the profile of who is searching but also considering others like them and the content they found useful.

Only with the use of machine learning and AI solutions can relevant and personalized content be delivered effectively. This also gives the enterprise the ability to surface content that not only helps the customers and prospects solve their challenges, but also helps the enterprise drive awareness and top-line revenue by coupling it with the e-commerce experience.

Delivered in partnership with Coveo, our customized search solution uses artificial intelligence and machine learning to deliver personalized experiences at scale. The intelligent search engine learns what customers want, and serves up relevant content to lessen the search burden. By delivering relevant content and experiences to employees and customers, we help our clients improve engagement and satisfaction through a more personalized experience.

How we help

What we offer
  • Enterprise search and personalization strategy
  • Agile implementation
  • Customization and customer development
  • DevOps
  • Managed services
  • Project management
Technologies we use

Client success stories

Intelligent personalization and unified enterprise search improves CX while saving millions

We have found that the search tool has improved the adoptability of leveraging [our] community as it greatly improved the chances of engineers finding what they were looking for. Without it, people would become frustrated if they could not find what they needed and may not return. This greatly improved the repeated returns for information.
– Support Manager, Fortune 500 client
Our Customers:

Our success in numbers

  • 50% case deflection rate
  • $1.7 million per month cost savings
  • Forrester Enterprise Architecture Awards finalist
  • Gold winner: IT World Awards

Let’s get started today

“With over 25 years of combined experience in enterprise search applications, we have the experience and partnerships needed to deliver real business impact. We are focused on helping our clients get better at delighting customers and employees by giving them the relevant content and data they want, how and when they want it.”

Questions? Contact Our Experts Today.

Locations
  • Silicon Valley, California
  • Austin, TX
  • Wichita, Kansas
  • Hyderabad, India
  • Krakow, Poland
  • Guadalajara, Mexico
  • London, UK
  • Hong Kong