5 solutions for cultivating online community engagement
Enterprise search services
Enterprise search has become much more than just delivering unified search; it is about delivering personalized and relevant content powered by machine learning and artificial intelligence. iTalent Digital can help you achieve your personalized enterprise search vision.
Enterprise search services
With the unprecedented volume of content available to companies today, it is increasingly important to ensure that search solutions deliver relevancy scoring in order to ensure the correct and most valuable content is surfaced, considering not only the profile of who is searching but also the search history of others like them.
iTalent Digital has extensive experience delivering customized, scalable solutions that use artificial intelligence and machine learning to study customer interactions and serve up relevant content, increasing user productivity and enhancing the overall experience. Adept at implementing leading search technologies, as well as being a Gold Coveo partner, iTD helps clients improve engagement and satisfaction through a more personalized experience.
AI-enabled search makes every touchpoint with users more relevant and personalized, makes e-commerce frictionless, scales service and support, produces more website conversions, and empowers employees. iTalent also innovates tailor-made connectors for the search platforms such as role-based search.
How we help
What we offer
- Enterprise search and personalization strategy
- Agile implementation
- Customization and customer development
- DevOps
- Managed services
- Project management
Technologies we use
- Coveo
- Elastic Search
- Google Vertex AI Search
Client success stories
Intelligent personalization and unified enterprise search improves CX while saving millions
We have found that the search tool has improved the adoptability of leveraging [our] community as it greatly improved the chances of engineers finding what they were looking for. Without it, people would become frustrated if they could not find what they needed and may not return. This greatly improved the repeated returns for information.
Our Customers:
Featured content
Our success in numbers
- 50% case deflection rate
- $1.7 million per month cost savings
- Forrester Enterprise Architecture Awards finalist
- Gold winner: IT World Awards
Let’s get started today
“With over 25 years of combined experience in enterprise search applications, we have the experience and partnerships needed to deliver real business impact. We are focused on helping our clients get better at delighting customers and employees by giving them the relevant content and data they want, how and when they want it.”
Vikas Sachdeva
VP of Product Engineering
Related services
Questions? Contact our experts today.
Locations
- San Jose, California (HQ)
- San Francisco, California
- Austin, Texas
- Wichita, Kansas
- Hyderabad, India
- Krakow, Poland
- Guadalajara, Mexico
- London, UK
- Cork, Ireland
