Enable next-generation experiences

Comprehensive tech solutions for personalized, seamless experiences at all touch points.

AI-fueled total experience solutions

Personalization and convenience are now table stakes, not just competitive advantages. Enterprises are expected to deliver the right product, service or information to the right person at the right time, on the right platform – and anticipate needs before the user even articulates them! Companies that can’t provide personalized customer service and support at scale will be left behind. 

iTalent Digital has 20 years of experience working with enterprise clients to optimize the user experience. We leverage deep partnerships with key technology and data platforms such as Microsoft and Khoros, and operate as an integral part of your cross-functional team to deliver superior business outcomes. 

Our team of experts partner with you to: 

  • Conduct assessments and identify opportunities 
  • Identify the most fitting technological solutions for your specific goals
  • Deploy our engineering centers of excellence to create tailored solutions where needed
  • Cleanse and prepare your data 
  • Integrate platforms, systems and repositories
  • Automate processes
  • Apply AI for mass personalization, prescriptive and predictive analytics, and operational optimization
  • Ensure your solutions meet rigorous ethical, legal and security standards 
  • Integration platform as a service (iPaaS) 
  • Systems and platform integrations 
  • Engineering & development
  • Quality assurance 
  • Support & maintenance
  • Security 
  • Enterprise change management 
  • Change strategy
  • Delivery model and framework

How we help

What we offer
  • Mass personalization
  • Next-level omnichannel strategies
  • Customer and employee engagement 
  • Customer and employee self- and assisted support 
  • Prescriptive and predictive reporting 
  • Operational efficiency
  • AI readiness 
Technologies we use: 

Client success stories

Intelligent personalization and unified enterprise search improves cx while saving millions

Improving customer engagement with data-driven insights

iTalent’s expertise of delivering deep and seamless integrations across our cloud platforms essentially provided “one” experience for our customers and employees, which drove value and adoption that could not have been realized through a siloed cloud experience.
– Strategic Digital Marketing and Online Community Leader, Fortune 1000 Cybersecurity Company

Our success in numbers

  • 20+ industry awards in the CX & EX space
  • 50% case deflection rate within 18 months
  • 69% CTR on AI-driven content recommendations

Questions? Contact our experts today.

Locations
  • San Jose, California (HQ)
  • San Francisco, California
  • Austin, Texas
  • Wichita, Kansas
  • Hyderabad, India
  • Krakow, Poland
  • Guadalajara, Mexico
  • London, UK
  • Cork, Ireland