When executed properly, communities deliver a high level of service to your customers, while at the same time reducing overall costs of customer service and support. Industry research shows that customers prefer to self-serve when they have a support issue. To take full advantage of online communities, it is important for businesses to work with a partner that not only understands enterprise communities but is also driving innovations to maximize engagement and satisfaction.
Discover the innovations we’ve successfully implemented with our customers to catapult the value of their communities.DOWNLOAD
CommunityConX plugs into SmartConX, an award-winning integration-platform-as-a-service (IPaaS) solution. This customer-centric content sharing tool relieves your customers of the burden of having to hunt for the information they need across various web properties. Instead, with CommunityConX you can deliver the most pertinent information to the users, no matter where they are looking for it. The bi-directional, synchronous nature of CommunityConX enables people to collaborate with each other in near-real time, even if they are interacting from different locations.
Even though English is only used by about 25% of internet users, content is often only available in English. LanguageConX dynamically translates and surfaces content in multiple languages in near-real time. Users can now read and respond, and engage with subject matter experts, in their preferred language. This solution can translate all types of content, whether it be posted content or application content (menus, buttons, etc.).
Connect your global communities without the language barrier! Read the case study on how Microsoft implemented LanguageConX.VIEW CASE STUDY
Delivered in partnership with Coveo, our customized unified search solution uses artificial intelligence and machine learning to deliver personalized experiences at scale. Your stakeholders will feel you designed your cloud properties especially for them! The intelligent search engine will learn so much about what your customers want, that it will serve up relevant content for them without their even having to search for it. Unified search supercharges your customer engagement and satisfaction through a more personalized, relevant experience with your company.
SKM applies data analytics, business insights and social sharing technologies to identifying, sharing, documenting, transferring, developing, using or evaluating knowledge. One of the biggest sources of inefficiencies in organizations stems from the “silo effect” – information residing in disconnected repositories. Effective SKM is one of the best ways to catapult your organization’s performance in virtually every aspect of your business. iTalent Digital is a leading innovator in this space.