Zendesk | iTalent Digital

Ready to create superior customer experiences?

Communicate with your customers through a single interface and accompany them seamlessly throughout their buyer's journey with our suite of customer support and engagement solutions.

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Omnichannel customer relationship solutions
delivered in partnership with Zendesk

guide

Zendesk Guide is a smart knowledge base that helps you capture and leverage your team's know-how, so you can empower your customers to better self-serve and optimize the efficiency of your support agents.

support

Give customers what they want: Quick and easy resolution to their issues. Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets.

chat

Live chat functionality on your web or e-commerce site:

  • Increases conversion rates by 29%
  • Boosts retail sales by 27%
  • Reduces cart abandonment
  • Nurtures brand loyalty
talk

Take your telephone support to new heights with Zendesk Talk, a call center software built into the Zendesk support ticketing system that enables more personal and productive phone support conversations.

Who says you can't have it all?

Everything you need to be everywhere your customers are, wrapped up in one pretty package. Includes Support, Chat, Guide and Talk, providing seamless support and simplified workflows.

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Customize, integrate and extend your customer engagement tools with iTalent Digital's world-class engineering centers of excellence

No matter what platforms you are currently running or how siloed they may be, we can make sure the solutions you deploy fit seamlessly within your enterprise ecosystem and are successfully adopted by your support agents.

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What is Zendesk?

The Zendesk customer service and engagement platform is powerful and flexible, and scales to meet the needs of any business. It helps organizations understand their customers, improve communication, and offer support where and when it's needed most. The products work closely together, sharing data, customer history, and communication channels, so your team can, too.

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Read the press release announcing our partnership with Zendesk.

PRESS RELEASE
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iTalent Digital's full-service engineering centers of excellence and deep knowledge of customer engagement technologies makes them a natural partner for Zendesk.

Ricardo Moreno, VP of Worldwide Partners and Channels at Zendesk

Let's put these solutions to work for you

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