Mass Personalization | iTalent Digital

Mass Personalization Delivers an Amazon-like Experience

Deliver Customized Experiences at Scale

Your online users will feel like you
tailored your online platforms
especially for them.

Turn on a High-Performing 24/7

Self-Service and Self-Sales Platform

Supercharge your customer engagement and satisfaction through a more personalized,
relevant experience with your company, powered by AI and machine learning.

  • 120%

    Case Deflection
  • 34%

    Agent Proficiency
  • 129%

    Click-through Rate
  • 400%

    Website Utilization

Watch Our Webinar

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See how a global leader in network security used
mass personalization to:

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    Increase website utilization by more than 400%
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    Save $2.5 million in deflected support cases
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    Double click-through rates and query recommendations

The close collaboration and partnership between Coveo and iTalent Digital was evident, and was demonstrated by a smooth delivery of an on-time, on-budget implementation.

Manager of Online Services,
Leading Network Security Provider

Technology Partners

iTalent Digital has developed strong partnerships with best-in-class
capabilities to support our unified search solution.

Coveo logo
Lithium logo
Salesforce logo

Our intelligent solution, delivered in partnership
with Coveo, empowers you to:

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    Perfect the art of mass personalization. Hypercustomize the content on your online platforms to best suit the needs of each individual user through a powerful recommendation engine that "learns" based on the users' past interactions and interactions of people like them.
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    Use machine learning to drive query results. Machine learning uses information from each user's past search history, as well as the behavior of the broader universe of users, to understand their search intent and predict what content they most want to see.
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    Place content intelligently. Not only can you surface content according to who is searching, but you can even arrange the query results differently on the page depending on the search intent.
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    Unify disparate search results. The AI-enabled search engine culls the most relevant content from the multitude of repositories where it resides, and seamlessly delivers it all on one screen for the user's convenience.
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    Optimize self-support. When users can quickly and easily find the answer they are looking for, they don't need to call support or open a help ticket.
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    Make better decisions. When you have a 360° view of your customers by tracking their journeys across multiple platforms, you can make more insightful decisions.